§1 Scope

These Terms & Conditions apply to all contracts, deliveries, and services provided by AlpinaBioTech GmbH (the "Seller") to its customers. They apply to commercial customers, research institutions, universities, laboratories, and similar entities. Conflicting customer terms have no effect unless the Seller accepts them in writing.

§2 Subject Matter and Intended Use

The products are distributed exclusively for research purposes only. They are not intended for diagnostic, therapeutic, or clinical purposes. The customer confirms that trained personnel will use the products in properly equipped laboratories in accordance with applicable safety regulations. Resale to private individuals is prohibited.

§3 Contract Formation

Product information on the website is an invitation to treat, not a binding offer. A customer order constitutes a binding offer. The contract is concluded only upon written or electronic order confirmation by the Seller. The Seller may request verification of buyer status.

§4 Prices and Payment

All prices are in EUR, excluding VAT, shipping, and customs duties. Payment is generally due in advance unless otherwise agreed in writing. Invoices are payable within thirty days of issuance. The customer may offset only undisputed or legally established claims.

§5 Delivery, Shipping, and Transfer of Risk

Delivery is made EU-wide via courier or logistics providers selected by the Seller. Delivery times are non-binding unless expressly confirmed in writing. Risk transfers to the customer upon handover to the courier. The customer must take receipt of the goods immediately and maintain proper temperature storage. The Seller is not liable for courier delays, customs issues, or force majeure.

§6 Retention of Title

Delivered goods remain the property of the Seller until full payment has been received.

§7 Inspection and Warranty

The customer must inspect the goods immediately upon receipt. Defects, transport damage, or incorrect deliveries must be reported in writing within 2 business days of delivery; otherwise the goods are deemed accepted. Warranty is limited to replacement delivery. The warranty period is 12 months from delivery. The Seller excludes liability for defects resulting from improper storage, handling, or failure to maintain cooling conditions.

§8 Liability

The Seller has unlimited liability for intent and gross negligence. For simple negligence, liability is limited to injury to life, body, or health and to the breach of essential contractual obligations. Liability for indirect damages, loss of data, lost profits, or consequential damages is excluded to the extent legally permissible. Liability is also excluded for diagnostic or therapeutic use, contraindicated use, and scientific outcomes.

§9 Returns and Withdrawal

Consumer withdrawal rights do not apply. Returns are generally excluded due to the nature of laboratory reagents for Research Use Only (RUO). Returns are permitted for incorrect delivery or quality defects reported within five business days. Returns require prior written authorization from the Seller. Original packaging is required. Justified complaints receive a replacement or credit note; refunds are not offered.

§10 Force Majeure

The Seller is not liable for delays or non-performance caused by circumstances beyond its control, including strikes, natural disasters, pandemics, supply disruptions, manufacturer delays, or courier failures.

§11 Supplier Non-Delivery

Contracts are subject to supplier delivery. If the Seller does not receive the goods from its suppliers, the Seller may withdraw from the contract. Any prior payments are refunded.

§12 Consulting and Technical Information

Consulting and product recommendations are non-binding. The customer must verify the suitability of the products for the intended research applications.

§13 Data Protection

Personal data is processed in accordance with the Seller's Privacy Policy, available on this website.

§14 Governing Law and Jurisdiction

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. The exclusive place of jurisdiction for all disputes is the registered office of the Seller, where legally permissible.

§15 Final Provisions

Rights may not be assigned without the written consent of the Seller. Should any provision be or become invalid, the remaining provisions remain in effect, and the invalid provision is replaced by one that reflects the original commercial intent.